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Paying for SureCharge

 
As a registered customer, you can start using SureCharge immediately and you will be charged based on your usage.
 
Weekday Tariff: 48p per kWh (kilowatt hour)
Weekend Tariff: 45p per kWh (effective from midnight Friday to midnight Sunday)
 
Both tariffs include a pre-authorisation fee of £30.00 and a connection charge of 35p across the whole network.
 
*We would like to inform you that starting Monday, May 20th, the pre-authorisation charge for using our EV chargers will increase from £30.00 to £45.00.*
 
As soon as you start charging, your bank pre-authorises (reserves) £30.00 to ensure it’s available for you to pay with. If you have mobile banking, you may see this amount appear on your statement. When you finish charging, we tell your bank the real amount you spent, and they will deduct it and remove the pre-authorised amount.
 

For help with the SureCharge app, email customer service at surecharge@fmconway.co.uk or call App and Charging Enquiries on 03332 400 520.

How to Download the App

Follow the quick and easy steps below to download the SureCharge App.

You can create an account, register your payment method, and find your nearest available charging unit in just a few easy steps.

Download the App from Google Play    Download the App from the App Store

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Step 1

Download the app

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Step 2

Set up your account details

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Step 3

Verify your email address

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Step 4

Verify your phone number

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Step 5

Register your payment method

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Step 6

Find your nearest available charging unit

You’re ready to go! Just add your location in the search to find your nearest available unit.

If you need any assistance, please don’t hesitate to contact us.

FAQS

Click here to view our Surcharge FAQs

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