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Drivers

SureCharge is one of the largest Electric Vehicle providers in London.

Use our SureCharge App to find your nearest charger, or you can also access our network on Zap Map or OVO Charge.

A Charging Solution to Suit You

SureCharge offers an effortless and simple solution for charging your vehicle.

With over 2,800 charging points across London, SureCharge is part of the EV open card network, allowing you to access more chargers when you need it most.

SureCharge offers a range of chargers - from 5.5kWh in-column chargers, through to fast 22kWh chargers, and rapid DC battery to battery chargers of up to 150kWh.

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Contact us

To find out more email Customer Service at surecharge@fmconway.co.uk or call App and Charging Enquiries on 03332 400 520.

How to Download the App

Follow the quick and easy steps below to download the SureCharge App.

You can create an account, register your payment method, and find your nearest available charging unit in just a few easy steps.

Download the App from Google Play    Download the App from the App Store

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Step 1

Download the app

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Step 2

Set up your account details

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Step 3

Set up your vehicle details

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Step 4

Verify your phone number

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Step 5

Find your nearest available charging unit

You’re ready to go! Just add your location in the search to find your nearest available unit.

If you need any assistance, please don’t hesitate to contact us.

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Paying for SureCharge

 
As a registered customer, you can start using SureCharge immediately and you will be charged based on your usage.
 
Weekday Tariff: 49p per kWh (kilowatt hour) from 19:00pm - 16:00pm
85p per kWh (kilowatt hour) from 16:00pm - 19:00pm
 
Weekend Tariff: 49p per kWh (effective from midnight Friday to midnight Sunday)
 
Both tariffs include a pre-authorisation fee of £45.00 and a connection charge of 35p across the whole network.
 

How It Works

  1. Pre-Authorisation: When you start charging, your bank pre-authorises (reserves) £45.00 to ensure funds are available. If you have mobile banking, you may see this amount on your statement.
  2. Final Charge: When you finish charging, we notify your bank of the actual amount you spent. The bank then deducts this amount and removes the pre-authorised £45.00.
 

For help with the SureCharge App, email Customer Service at surecharge@fmconway.co.uk or call App and Charging Enquiries on 03332 400 520.

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Frequently Asked Questions

Common questions and answers about vehicle charging

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Contact Customer Services

Call a customer services agent

Terms and Conditions

Please click here to download Surecharge Terms and Conditions