Challenges and Solutions
Due to the location of the scheme, cautious planning was critical to ensuring the works were delivered with minimal disruption to residents, local businesses and the wider community.
To reduce the impact we had on external stakeholders, the works were carried out in phases, using our in-house Traffic Management division to facilitate the flow of traffic with clear signs and traffic management solutions within each phase. A majority of the works were also completed out of regular working hours to minimise disturbance to local residents.
Utilising FM Conway’s Public Liaison Officer, Helen McConnell, we were able to achieve close collaboration with businesses and members of the public throughout the scheme, identifying their specific requirements at the beginning of the scheme and providing continuous updates of the works to avoid disruption.
FM Conway’s Public Liaison Officer, Helen McConnell, said:
“Everyone got to know me and knew that, if they had problems, I would listen and try to get matters resolved.”
As well as this, Helen also operated as the go-between for the site team, Southwark, Camberwell and King’s College, with a main challenge being that access had to be provided to most businesses and buildings during the works.
Regular communication with TfL was critical to ensuring bus routes remained accessible, as well as keeping the emergency services updated so that they were alerted of road changes ahead of time.
Jon explained: “We had to provide access to Kings College, to bus garages, the shops, even a 24-hour McDonald’s. Foremost in our minds has been keeping pedestrians, cyclists and – importantly – our workforce safe.”
By keeping everyone informed, the team ensured a happy public with nobody making a complaint about the works.
Richard Wells, Southwark Highways’ Transport Project Team Manager, said:
“I don’t think we had any adverse comments about the works. To receive zero complaints about such a high-profile location over the period of its enhancement is literally unheard of.”
As well as managing the businesses, the workforce’s safety was paramount. Over the course of the project’s phases, FM Conway put considerable effort in the planning and programming of the works to ensure that nobody was at risk, disruption was minimised, and that it was still completed to a high-quality for the client.
Jon added: “We logged up to 29 significant changes during the six phases of activity – not including surfacing – to ensure the work got done in a safe manner.
“This contract was seriously orientated towards what Southwark wanted – as their term maintenance contractor, we are very client focused. Southwark required the optimum way of working to ensure impact on the public and stakeholders was minimised.”